Why an Arrival Assistant?
Arrival day is often one of the most stressful parts of the patient experience. Confusion about parking, entrances, or check-in procedures leads to delays, disrupts staff workflow, and creates unnecessary anxiety. Arrival Assistants tackle these challenges head-on by improving #Wayfinding with clear, bilingual video instructions that walk patients through the arrival process—before they even leave home. These bilingual patient journey tools not only support smoother front desk operations but enhance #accesstocare by reducing barriers to timely, confident arrivals.
What It Is
A mobile-friendly digital onboarding tool designed to show patients exactly how to access your facility, what documents to bring, and what to expect during arrival—helping to eliminate confusion and streamline staff workflows.
Service Components
📲 Bilingual Step-by-Step Arrival Videos
Visual walk-throughs in English and Spanish that help patients understand parking, entrances, check-in steps, and necessary items.
🧭 Facility-Specific Wayfinding Integration
Customized directions tailored to your unique layout—guiding patients from curb to care using visual cues and narration.
🚦Pre-Arrival Digital Delivery
Can be delivered via SMS or email with appointment reminders to ensure patients are prepared before arrival.
🛠️ Turnkey Setup & Support
End-to-end production, delivery, and easy integration into your existing online presence. Dramatically improve your #accesstocare
Key Benefits
🏥 For Center Operations
- Reduces check-in confusion and patient frustration
- Saves staff time by eliminating repetitive instructions
- Enhances patient satisfaction and preparedness
- Minimizes delays and bottlenecks during peak hours
- Improves flow from parking lot to waiting room
🏛️ For Corporate Leadership
- Boosts operational efficiency across locations
- Provides measurable impact on patient engagement
- Reduces call volumes and overhead communication needs
- Strengthens digital innovation reputation
- Supports compliance with accessibility standards
Real-World Success Example: Mainline Endoscopy Center, Broomall, PA
“Before the Arrival Assistant video, patients frequently had difficulty navigating to our suite—leading to delays and frustration on both sides. Since adding the customized video, our team has noticed a clear reduction in wayfinding issues. Patients are arriving more confidently and on time, and our front desk team is spending less time redirecting confused visitors. It’s been a helpful addition to our digital tools and overall workflow.”
— Reported by the Center Administrator, Main Line Endoscopy
See it in action here
Projected Return on Investment – Mainline Endoscopy Center
Staff Time Saved
Per Patient
Daily Labor
Time Savings
Estimated Annual
Cost Savings
🚀 Implementation Process
Week 1-2: Capture of location and wayfinding details. #Wayfinding assembly.
Week 3: Post Production and delivery of content for distribution.
Go-Live: Use your new tool in a confirmation email, SMS text, or EMBED it into your website
Additional Value
- 📱 Mobile-Friendly Access: Optimized for smartphones and tablets to reach patients where they are.
- 🗣️ Bilingual by Default: English and Spanish versions ensure inclusivity and broader communication.
- 🔁 Reduces Front Desk Disruptions: Minimizes need for repeated arrival instructions and phone support.
- 🏥 Tailored for Your Facility: Customized visuals specific to your building layout and entry process.
- 📊 Improves Patient Preparedness: Results in faster check-ins and fewer late arrivals.